Tidio
by Tidio💬 Customer SupportSimple AI chatbot for your website — answers customer questions 24/7, installs in minutes
Our take: Best value AI chatbot for small businesses. At $29/mo with Lyro AI, it handles common customer questions 24/7. Installs in minutes on any website. Perfect for e-commerce.
A live chat and chatbot platform for small businesses. Easy to set up — add a chat widget to your site in minutes. Includes AI-powered responses and visitor tracking. Free tier available; paid from $29/mo.
Lyro AI chatbot, live chat, ticketing, Shopify integration
Last updated: March 29, 2026 · Pricing verified from official sources. Prices are subject to change by the provider.
Pricing
Price stable
Free TierYes — 50 conversations
Entry Plan$29/mo Starter
Team Plan$59/mo Growth
EnterpriseCustom pricing
API PricingAPI available
See full API pricing & compare models →Prices exclude applicable taxes (VAT/GST/sales tax varies by region). Monthly prices shown — annual plans typically save 15-20%.
Specifications
Context / Input—
Max OutputChat, email
ModalitiesText
Agent / AgenticLyro AI chatbot
SecurityBasic
Self-hostedNo
AI Fit Score Benchmark Data
Performance indicators used in our Fit Score engine. Scores are normalised 0–100 based on industry benchmarks and testing.
68
Reasoning
70
Code Quality
88
Speed
65
Ecosystem
Tidio — Who Is It Best For?
Small business, e-commerce chat
Ideal for:FounderssalesFreelancers
✅ Strengths
• Free tier available
• Competitive pricing ($29/mo)
• Lyro AI chatbot
• Lyro AI chatbot
💭 Consider
• Cloud-only (no self-hosting)
• Limited security certifications
💡 Budget tip: Start with Tidio's free tier to test it. Paid plans start at $29/mo. Zendesk AI is a cheaper alternative at $25/mo.
Alternatives to Tidio
Zendesk AI
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Enterprise helpdesk that handles tickets across email, chat, phone, and social with AI routing
$25/mo
Intercom
Intercom
Customer messaging with Fin, an AI bot that resolves issues before they reach your team
$39/mo
Freshdesk
Freshworks
Solid helpdesk at a fraction of Zendesk's price — free for up to 10 agents, AI ticket automation included
Free$23/mo
Drift (Salesloft)
Salesloft
AI chat for B2B websites — qualifies leads and books meetings while your sales team sleeps
$2500/mo
Frequently Asked Questions
How much does Tidio cost?
Tidio offers a free tier. Paid plans start at $29/month. Team plans are $59/user/month. Enterprise pricing is available on request.
Is Tidio free?
Yes, Tidio offers a free tier with limited features. For full access, paid plans start at $29/month.
What is Tidio best for?
Tidio is best for Small business, e-commerce chat. Key features include: Lyro AI chatbot, live chat, ticketing, Shopify integration.
Is Tidio right for you?
Get a personalised AI Fit Score based on your role, budget, team size, and priorities.
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AiToolsMentor.com · Pricing verified March 29, 2026 · AI Tools Mentor Fit Score