Zendesk AI
by Zendesk💬 Customer SupportEnterprise helpdesk that handles tickets across email, chat, phone, and social with AI routing
Enterprise-grade customer support across email, chat, voice, and social. Zendesk's AI routes tickets automatically and suggests responses to agents. 1,000+ integrations. Starts at $19/agent/month.
AI ticket routing, 1000+ integrations, chatbots, analytics
From $19/moEnterpriseAPI: REST API
Last updated: March 20, 2026 · Pricing verified from official sources. Prices are subject to change by the provider.
Pricing
Free TierNo
Entry Plan$19/agent/mo
Team Plan$55/agent/mo Professional
EnterpriseCustom pricing
API PricingREST API
Prices exclude applicable taxes (VAT/GST/sales tax varies by region).
Specifications
Context / InputKnowledge base
Max OutputTickets, chat, voice
ModalitiesText, voice, chat
Agent / AgenticAI ticket routing
SecuritySOC 2, HIPAA, GDPR
Self-hostedNo
AI Fit Score Benchmark Data
Performance indicators used in our Fit Score engine. Scores are normalised 0–100 based on industry benchmarks and testing.
70
Reasoning
70
Code Quality
82
Speed
92
Ecosystem
Best For
Enterprise support, omnichannel
Recommended roles:salesfounderhrother
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Frequently Asked Questions
How much does Zendesk AI cost?
Zendesk AI starts at $19/month. Team plans are $55/user/month. Enterprise pricing is available on request.
Is Zendesk AI free?
No, Zendesk AI does not offer a free tier. The entry price is $19/month.
What is Zendesk AI best for?
Zendesk AI is best for Enterprise support, omnichannel. Key features include: AI ticket routing, 1000+ integrations, chatbots, analytics.
Is Zendesk AI right for you?
Get a personalised AI Fit Score based on your role, budget, team size, and priorities.
Start the recommendation wizardStart wizard aitoolsmentor.com · Pricing verified March 20, 2026 · AI Tools Mentor Fit Score